Privacy Policy

Introduction

PsychicSouls, operated by Alakmalak Technologies Pvt. Ltd., respects the privacy of its users, including visitors, advisors, and registered customers. This Privacy Policy describes how we collect, use, store, disclose, and protect your information. Your use of our website (hereinafter referred to as the "Platform") constitutes your agreement to the terms of this Privacy Policy.

This Policy complies with the Information Technology Act, 2000 and the rules prescribed under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Consent

By accessing or using the Platform, you agree to the collection, storage, processing, and transfer of your data as outlined in this Privacy Policy. If you do not agree to these terms, please do not use the Platform.

2. Information We Collect

We collect both personal information and non-personal information to provide and improve our services.

(A) Personal Information:

This may include:

• Identity Data: Full name, gender, photograph, and government-issued ID (when applicable).
• Contact Data: Email address, phone number, and address.
• Transaction Data: Payment method details, billing address, and transaction history.
• Profile Data: Date of birth, location, preferences, and user-generated content like reviews.

(B) Non-Personal Information:

This includes:

• Browsing data, device type, IP address, operating system, browser type, and cookies.
• Aggregated usage data for analytics and improvement of our Platform.

(C) Sensitive Personal Data:

Data such as financial information, biometric information, or unique identifiers may be collected only with your explicit consent.

3. Purpose of Data Collection

We use your data for:

• Verifying your identity and enabling secure access to our Platform.
• Facilitating communication between users and advisors.
• Processing payments securely through third-party gateways.
• Customizing your experience and providing personalized recommendations.
• Improving Platform performance through analytics.
• Ensuring compliance with legal and regulatory requirements.

4. Data Sharing & Disclosure

We share data only under the following circumstances:

• Service Providers: Payment processors, hosting services, and analytics providers.
• Compliance with Laws: When required by law or in response to valid legal processes.
• Business Transfers: In case of a merger, acquisition, or sale of company assets.
• User Consent: When explicitly approved by the user.

We do not sell or rent your personal data to third parties.

5. Retention of Data

Your personal information is retained for as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations. Non-personal data may be retained indefinitely for analytics purposes.

6. Data Security

We implement robust technical and organizational measures to secure your information, including:

• Encryption protocols (SSL/TLS) for data transmission.
• Regular security audits and access controls.
• Secure third-party payment gateways.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute data security.

7. User Rights

You have the following rights regarding your personal data:

• Access and Correction: Review and request corrections to your personal information.
• Data Portability: Request a copy of your data in a machine-readable format.
• Erasure: Request the deletion of your data, subject to legal and operational obligations.
• Consent Withdrawal: Revoke previously granted consent.

To exercise these rights, please contact us at legal@psyhicsouls.com.

8. Cookies and Tracking Technologies

We use cookies to:

• Personalize your experience on the Platform.
• Monitor site performance and user behavior.
• Display targeted advertisements based on your preferences.

You may disable cookies via your browser settings, though this may limit certain features.

9. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us for immediate removal.

10. International Data Transfers

By using the Platform, you consent to the transfer of your data to countries outside India, where data protection laws may differ. We ensure that such transfers comply with applicable regulations.

11. Liability Limitations

PsychicSouls is not liable for:

• Inaccuracies in predictions or advice provided by advisors.
• Decisions made by users based on Platform content or predictions.
• Unauthorized access resulting from user negligence (e.g., sharing login credentials).

12. Third-Party Links

Our Platform may link to external websites or services. We are not responsible for their privacy practices, and users are advised to review their respective policies.

13. Grievance Redressal

In compliance with the Information Technology Act, 2000, we have appointed a Grievance Officer:

Name: Nidhi Bhatt
Contact Email: nidhi@psyhicsouls.co
Address: 401 Corporate House, Opp Dinesh Hall, Ahmedabad, Gujarat, India

Complaints will be addressed within 30 days of receipt.

14. Policy Updates

We reserve the right to update this Privacy Policy periodically. Changes will be communicated via our Platform, and your continued use constitutes acceptance of the revised terms.